Device view

TeamViewer DEX Platform 26.8 Green checkmark | 1E Platform 23.11 Green checkmark | 1E Platform on-premises 9.x Green checkmark

Explore the Device view to access a centralized, real-time overview of endpoint health, performance, inventory, and management information from a single interface. This reference explains the available device details, status indicators, actions, and insights that help administrators troubleshoot issues, monitor endpoint health, and manage devices more efficiently.

The Device view is a shared page accessible from many applications.

The Device view for modules migrated to the new UI has changed, refer to Inventory insights Devices

The Overview and 1E Client tabs are always present in the Device view. Other tabs are visible if an app has been installed and is licensed.

Each tab has one or more panels with tiles populated with data from various sources, some by instructions that are run instantly, with results cached for 3 minutes. An appropriate error message is displayed instead of a tile in the following circumstances:

  • If the device is offline, as indicated by the color of the icon in the top left.

  • The user does not have at least Viewer permission to view use the license the tab or panel.

  • The user does not have questioner permission to run the instruction.

  • An instruction has not been uploaded.

Investigating devices page lists the names of tabs and their panels, and a description of each tile indicating how the tile is populated.

The Device view is a common view used in multiple apps to present device details. The aim of the Device view is to provide a combined overview of all the information known about a device along with the ability to retrieve information about the device in real-time. Each application displays a different default tab (see below), other tabs are visible if an application has been installed and licensed, and the user has permission to use the application.

Platform application

Device page

Device page default tab

Device view

Experience Analytics

Devices

Clicking on one of the links in the FQDN column of the Experience Analytics Devices page displays the Device view for the selected device. When displaying the Device view from a Experience Analytics page the view defaults to the Experience tab. The Experience tab contains information derived from and useful for Experience Analytics.

Endpoint Troubleshooting

Devices table

Clicking on the information icon next to the device name in the Device Name column of the Devices Table page displays the Device view for the selected device. When displaying the Device view from the Endpoint Troubleshooting Devices Table page, the view defaults to the Overview tab.

Endpoint Automation

Administration pages

Clicking on one of the links in the Device Name column of the Endpoint Troubleshooting Devices page displays the Device view for the selected device. When displaying the Device view from a Endpoint Troubleshooting page the view defaults to the Policies tab. The Policies tab contains information derived from and useful for using Endpoint Troubleshooting.

Content Distribution

Devices page

Clicking on one of the links in the FQDN column of the Content Distribution Devices page displays the Device view for the selected device. The default view in the Content Distribution devices view is Downloads.

The Summary banner displays a quick summary of the information provided in the various tabs displayed in the Device view. It can be viewed by toggling the Summary banner switch to on.

For more details, refer to Summary banner.

The following picture shows the Summary banner displayed for a particular device.

You can click on Explore in the Device view to launch Endpoint Troubleshooting with the current device set as the scope.

The Device view is a popup that is displayed when clicking on the name of a device on a page where devices are displayed. To return to the page you came from you need to click the x.

The Device view page requires the following feature-related DEX Packs that contain instructions used by the page.

You can find new and updated DEX Packs on the TeamViewer DEX Hub.

DEX Pack name

Instruction name

Device view panel

Readable Payload

1E-Experience

1E-Experience-ApplicationInteraction

Experience\Application Interaction

User interaction across applications

1E-Experience

1E-Experience-LogonSessions

n/a

Current user logon sessions

1E-Experience

1E-Experience-UserInteractionHistory

Experience\User Interaction

Get user interaction history over last 30 days

1E-Nomad

1E-Nomad-NomadBranchSettings

Downloads\Nomad Configuration

Nomad Branch service settings

1E-Tachyon-Platform

1E-TachyonPlatform-Client-Binaries

1E Client\Binaries

List deployed 1E Client binary files

1E-Tachyon-Platform

1E-TachyonPlatform-Client-ConfigFileContent

1E Client\Configuration File

Show 1E Client configuration file content

1E-Tachyon-Platform

1E-TachyonPlatform-Client-DataFiles

1E Client\Local Storage

List 1E Client data files

1E-Tachyon-Platform

1E-TachyonPlatform-Client-Extensibility

1E Client\Extensibility

Show 1E Client extensibility (modules and providers)

1E-Tachyon-Platform

1E-TachyonPlatform-Client-InventoryDatabaseUse

1E Client\Local Storage

List of inventory database tables

1E-Tachyon-Platform

1E-TachyonPlatform-Hardware-Devices

Hardware\Peripherals

List of hardware devices

1E-Tachyon-Platform

1E-TachyonPlatform-Hardware-DiskDrives

Hardware\Disk Drives

List disk drives

1E-Tachyon-Platform

1E-TachyonPlatform-Hardware-ResourceUsage

Overview\Resource Usage

Hardware resource usage over time

1E-Tachyon-Platform

1E-TachyonPlatform-Hardware-ResourceUsageByMinute

Overview\Resource Usage

Resource usage by executable for %minute%

1E-Tachyon-Platform

1E-TachyonPlatform-Network-ArpCache

Network\ARP and Routing

List entries in ARP cache

1E-Tachyon-Platform

1E-TachyonPlatform-Network-AverageThroughput

Network\Throughput

Network throughput for last 60 minutes

1E-Tachyon-Platform

1E-TachyonPlatform-Network-DnsCache

Network\DNS

DNS cache entries

1E-Tachyon-Platform

1E-TachyonPlatform-Network-HostFileContent

Network\DNS

Host file content (for DNS overrides)

1E-Tachyon-Platform

1E-TachyonPlatform-Network-InterfaceConfiguration

Network\Interface configuration

Network interface configuration

1E-Tachyon-Platform

1E-TachyonPlatform-Network-ListeningPorts

Network\Listening ports

Processes listening on TCP and UDP ports

1E-Tachyon-Platform

1E-TachyonPlatform-Network-RoutingTable

Network\ARP and Routing

Routing table information

1E-Tachyon-Platform

1E-TachyonPlatform-Network-TcpConnections

Network\TCP connections

Established TCP connections

1E-Tachyon-Platform

1E-TachyonPlatform-Network-WiFiNetworks

Network\WiFi

List visible WiFi networks

1E-Tachyon-Platform

1E-TachyonPlatform-Software-EnvironmentVariables

Software\Env. Vars

List environment variables

1E-Tachyon-Platform

1E-TachyonPlatform-Software-Installations

Software\Installations

List software installations

1E-Tachyon-Platform

1E-TachyonPlatform-Software-Processes

Software\Processes

List running process details

1E-Tachyon-Platform

1E-TachyonPlatform-Software-Services

Software\Windows Services

List Windows Services