1E Platform 24.12 release notes

Schedule

Platform	Date	Time from (UTC)	Time to (UTC)
EastUS1	Monday, December 2, 2024	9 AM	12 PM
UKSouth1	Wednesday, December 4, 2024	7 PM	10 PM
WestEurope1	Thursday, December 5, 2024	6 PM	9 PM

1E Intelligence: Intelligent Insights is now generally available

We are excited to announce the general availability of Intelligent Insights, a powerful tool designed to enhance your organization's efficiency and decision-making capabilities.

Key features and benefits:

• Enhanced situational awareness: Improve understanding of emerging problems via the Intelligent Insights dashboard.

• Reduced manual effort: Save time with minimized manual root cause analysis.

• Predictive problem solving: Use predictive analytics to address issues before they escalate.

• Improved decision making: Equip leaders and technicians with precise information for better strategic decisions.

• Increased operational efficiency: Streamline the process of addressing DEX issues, boosting productivity and reducing downtime.

• Smart recommendations: Review intelligently recommended 1E Endpoint Troubleshooting instructions.

• Integrated user journeys: Run 1E Endpoint Troubleshooting instructions directly from within an insight.

For more information about Intelligent Insights and its requirements, refer to the following topics:

• Requirements

• Enabling 1E Intelligence on your account

• Intelligent Insights

Inventory Insights navigation update

As part of our continued investment in technology and infrastructure, logging into the 1E Platform and selecting Inventory Insights will take you to a refactored application, splitting the functionality into Devices and Software areas in a new left-hand navigation bar. The functionality remains the same for now, but stay tuned for upcoming enhancements as we continue to improve the experience. Refer to Inventory Insights.

Patch Insights: Usability enhancements

We are excited to announce the latest enhancements to Patch Insight, focusing on improving usability and efficiency for our users. This release includes the following key updates:

• Enhanced error code visibility: Users can now view error codes for patch deployment failures directly from the device screen, in addition to the patches screen. This change facilitates quicker diagnosis and resolution of issues, enhancing the overall user experience. Refer to 1E Patch Insights features.
  

• Accurate patch redirection: Patches now redirect users to the correct support pages, providing easy access to detailed information about each patch. This enhancement streamlines the process of gathering patch information, saving time and reducing confusion. Refer to Patch Insights.
  

  

Operational Safeguards: Rule Approval v2

In our 24.11 release, the 1E Platform introduced safeguarding Enhancements to Rule Approval. Version 24.11 focused on visibility and the impact of rule revisions within 1E Endpoint Automation. Admins can now gauge the impact of changes and make informed decisions before they approve or reject rule requests.

Version 24.12 introduces further safeguarding enhancements to rules. Administrators now have access to the following new features and improvements:

• Admins are now required to provide a reason for any rule revision, giving other administrators clearer context to evaluate and decide on changes. Refer to Defining your own policies.

• UI enhancements to show changes which are not only Deployed but Approved, Pending Approved, or Pending Deployment. Refer to Rule Approval.

• Updated rules are now ordered by ModifiedDateTimeStamp in descending order, meaning that the latest rule created will appear at the top.

Versions and support

Client

Applications and tools

Applications and tools	Updated with this release	Versions supported with this release
1E Client Deployment Assistant		24.11.08
TIMS		24.11.0.74
1E Content Distribution Tools		24.11.0.19
PXE Everywhere		24.9.0.17
1E SDK		24.12.0.12256
1E Toolkit		24.7.02
1E Product Pack Deployment Tool		24.12.0.12256
1E PowerShell Toolkit		1.2.25.0
1E DataSync Agent		1.2.0.2

What's coming next?

1E Mobile Endpoint Experience with B2M Solutions

We’re excited to announce our partnership with B2M Solutions to enhance digital experiences for frontline workers through 1E Mobile Endpoint Experience. This collaboration brings real-time monitoring, predictive analytics, and proactive device management to ensure frontline workers stay productive and connected.

Key features and benefits:

• Proactive management: Address issues like app crashes, connectivity failures, and battery performance before they impact productivity.

• Real-time monitoring: Gain instant visibility into device health and performance.

• Optimized device health: Extend device lifespan, and reduce unnecessary replacements.

• Mobility Intelligence^™: Go beyond standard MDM/EMM platforms with deep insights into device health, and usage.

• Always-on compliance: Maintain security and reliability, even when devices are offline.

• Enhanced worker productivity: Minimize disruptions and improve satisfaction with reliable, high-performing devices.

Together with B2M, 1E is transforming frontline mobility by reducing operational disruptions, boosting device reliability, and empowering teams to perform at their best. Stay tuned for more updates on this innovative solution.

Executive Dashboards deprecation from 25.1

As of the 1E Platform 25.1 release, the Dashboards module, including the Executive Dashboard, will no longer be available in the 1E Platform. These features have been consolidated into the new Business Impact solution (available today), which offers expanded reporting and analytics capabilities.

To access Business Impact, as well as other reporting features such as SaaS Data Access and API access, please reach out to your account team for assistance.

Updates since the last release

Type	Product/Client	Issue ID	Summary
Fix	1E Platform	PLAT-14065	We fixed an issue where the device pillar resource usage table could sometimes load intermittently.
Fix	1E Platform	PLAT-13978	We have made a fix in Endpoint Troubleshooting around TSV files. The fix now ensures that when exporting an instruction as TSV, the file format is correct, and data is being populated in the correct order.
Fix	1E Platform	PLAT-13880	There is now an error message populated on the UI to let admins know that they must provide a reason for change before saving a rule revision.
Feature	1E Platform, Endpoint Automation	PLAT-13668	We have enhanced the UI to prevent users from approving their own rules, ensuring this restriction is now visibly enforced. Refer to Rule Approval.
Fix	Multi-tenant Inventory	PLAT-13360	Users are now able to see valid installation date for software applications.
Fix	Product Pack Deployment Tool	PLAT-13073	The latest version of the Product Pack Deployment Tool supports uploading Product Packs to the 24.12, 23.11, and 9.1 versions of the 1E Platform.
Feature	UI Framework	PLAT-13538	Users can navigate to the existing 1E Platform from within 1E Intelligence. Refer to 1E Intelligence.
Feature	UI Framework	PLAT-13536	You can now access Certificates settings in the new Settings page.
Feature	UI Framework	PLAT-13534	We implemented numerous interface enhancements to Intelligent Sentiment. Refer to Intelligent Sentiment.
Feature	UI Framework	PLAT-13533	We implemented numerous interface enhancements to Intelligent Insights. Refer to Intelligent Insights.
Fix	UI Framework	PLAT-13129	We fixed an issue where customers could be directed to the wrong URL when opening a Solutions app from the 1E app launcher.