1E Platform 24.9 release notes

Schedule

Platform	Date	Time from (UTC)	Time to (UTC)
EastUS1	September 9, 2024	8 AM	11 AM
WestEurope1	September 11, 2024	5 PM	8 PM
UKSouth1	September 16, 2024	6 PM	9 PM

Client version

• 1E Client version 24.9.0.110

User engagement module for macOS

The most recent update includes a robust user engagement module for our macOS offering. This new feature is all about observing user interactions in surveys and announcements, evaluating emotions, satisfaction levels, and feedback. It also brings in-depth device details, making it simple for users to keep an eye on and handle their devices. With this upgrade, users get a single interface to engage with surveys, get announcements, and stay in the loop. Refer to User engagements for macOS devices and Accessibility and Notifications.

The new macOS user engagement module includes the following features:

• Seamless integration: A user engagement module within the 1E Client on macOS, designed to identify user application interactions.

• Sentiment surveys: A great way to collect and review user feelings, covering everything from satisfaction to general feedback. You can choose between metric surveys for specific data or general purpose surveys for a broader view.

• Interactive notifications: Admins can send custom notifications and announcements to users.

• Text localization: Text items within surveys, announcements, and notifications adjust based on the user's system language settings.

• Multilingual support: We now support sending surveys in multiple languages, including English, German, French, Spanish, Portuguese, Russian, Japanese, and Simplified Chinese. Please note this is turned off by default. To change this setting, please contact Support.

• Device information: Includes displaying the device name, granting access to system settings, showing the logged-in user and OS version, and indicating the last reboot time along with the current network SSID, which also includes the IP address.

• System compatibility: Notifications respect system settings (Do Not Disturb) and support system themes (light/dark mode), and branding adjustments.

• DEXCode: Supports user interaction capabilities through DEXCode methods within the Interaction module.

1E Client automatic certificate provisioning

Automatic certificate provisioning will streamline onboarding of the 1E Client, ensuring the connection to the platform is always secured with mutual certificate exchange. 1E Platform administrators can access platform keys used during the deployment of the 1E Client. When a trusted platform key is used during installation, the 1E Client will create a certificate signing request (CSR) that is sent to the 1E Platform and a certificate is added to the local certificate store. Customers must be running the latest 1E Client, as this feature will only be available on the 1E Platform version 24.9 or later. Refer to Enhanced Settings and Certificates.

The following features are included:

• Automatic certificate provisioning: You can now have 1E Client certificates automatically provisioned and renewed to streamline onboarding and configuration.

• Improved visibility and management: You can now see platform keys and their certificates from within the 1E Platform.

• Configuration flexibility: You can use either automatic certificate provisioning or customer-specific certificates, allowing you to configure and manage certificates to match the needs of your organization.

Enhanced Settings

As part of continuous improvements to the user interface, we have introduced a new Enhanced Settings page, which is in addition to the existing Settings page. From 24.9, you can access both Enhanced Settings and Settings from the User Profile drop-down menu.

1E Status Page

1E is pleased to announce the launch of the 1E Status Page. This Status Page allows 1E Elastic SaaS customers to view the status of their production environment and to subscribe to stay updated on incidents impacting the service, and to receive advance notifications of any new releases or patches that will be implemented. The 1E Status Page can be found at https://status.1e.com. Please do visit the page and subscribe for free!

Updates since the last release

Type	Product/Client	Issue ID	Summary
Fix	Endpoint Troubleshooting	PLAT-1149	We fixed an issue where it was not possible to read the full description in the Product column.
Fix	1E Platform	PLAT-11280	We fixed an issue where Management Group information was not displaying correctly in Intelligent Insights.
Fix	1E Platform	PLAT-11582	We fixed an issue where the Solutions tab did not appear.

Other improvements and fixes in this release

Type	Product/Client	Issue ID	Summary
Fix	1E Platform	PLAT-9368	A bug fix has been implemented to ensure that when a Management Group draft is made via PowerShell and later discarded, the user will see that no changes were saved.
Fix	1E Platform	PLAT-11083	We fixed an issue where right-clicking to open a new tab navigated users to the wrong location.
Fix	1E Platform	PLAT-11681	We fixed an issue preventing the 1E Platform custom branding from working correctly.
Fix	1E Platform	PLAT-11082	We fixed an issue where filters lost focus after being clicked, making users click again to use them.
Enhancement	1E Platform	PLAT-11144	You can now view software process history information in the new device pillar. Refer to Devices.
Enhancement	1E Platform	PLAT-11114	You can now view Windows Services information in the new device pillar. Refer to Devices.
Enhancement	1E Platform	PLAT-11286	You can now access the software installations information in the new device pillar. Refer to Devices.
Enhancement	1E Platform	PLAT-11723	We have adjusted the navigation to 1E Solutions to be specific for each region.
Fix	1E Platform	PLAT-10738	We fixed an issue that stopped users from accessing modules on the 1E portal page. Users with admin rights can now successfully log in and access the modules.
Enhancement	1E Platform	PLAT-11188	We have improved the responsiveness of elements on the new device pillar Throughput.
Fix	1E Platform	PLAT-11186	We fixed an issue where a print option was incorrectly shown in the list view within the device pillar.
Fix	1E Client	PLAT-11760	We fixed an issue with the switch app where menu items were hidden when the menu was expanded. The menu now correctly displays every item.
Enhancement	1E Client	PLAT-11110	We fixed an issue where artifacts from earlier installations of the 1E Client for macOS could remain following an upgrade to a newer one.
Fix	1E Client	PLAT-10819	We fixed an issue in the 1E Client where bridged network adapters (on Windows) were not detected correctly, which in turn affected the availability of some network metrics within Experience Analytics.
Fix	1E Client	PLAT-11769	We fixed an issue where calling FileSystem.GetFilesInDirectory could cause the 1E Client to enter an infinite loop if it encountered files or folders for which it does not have access permissions.
Fix	1E Client	PLAT-11763	We fixed an issue where the 1E Client on Windows could fail to connect to the 1E Platform if an intermediate certificate was not installed locally (and if corporate network access policy restricted Windows' ability to download this missing certificate automatically).
Fix	1E Client	PLAT-11348	We have identified and fixed a number of memory leaks in the 1E Client for macOS.
Fix	1E Client	PLAT-11087	We fixed an issue where 1E Clients could miss instructions if the 1E Platform was temporarily unavailable, for example, during a maintenance window.
Enhancement	1E Client	PLAT-10430	The 1E Client now supports Windows 11 24H2. Refer to Supported platforms.
Enhancement	1E Client	PLAT-11346	The OperatingSystem.GetProcessesmethod has been optimized to run approximately 10 times faster on recent Windows 10/11 operating systems.
Enhancement	1E Client	PLAT-9505	The Client Deployment Assistant (CDA) has been improved to support a number of IPv4, IPv6, and hybrid networking options for Nomad. Refer to Content Distribution client settings.
Fix	1E Client	PLAT-12019	We fixed an issue where calls to NativeServices.RunCommand could fail with an error indicating All pipe instances are busy.
Fix	1E Client	PLAT-11845	We fixed an issue where a survey/announcement containing an apostrophe character in its name could stop the 1E Client evaluating policy.
Fix	Content Distribution	PLAT-11776	We fixed an issue on WinPE where the password for SMSNomadP2P& no longer met the complexity set by the domain policy.
Enhancement	Content Distribution	PLAT-11254	You can now access Endpoint Automation policies, rules, and compliance information in the new device pillar. Refer to Device View.
Fix	Content Distribution	PLAT-10761	We fixed an issue where some chassis types were unrecognized.
Fix	Content Distribution	PLAT-11344	We fixed an issue where the Nomad option was unavailable on packages after upgrading the SCCM version to 2403.
Fix	Content Distribution	PLAT-10903	We fixed an issue where Nomad in WinPE used an incorrect URL for SSD.
Enhancement	Content Distribution	PLAT-8552	We have added new columns to the dashboard drawer to support IPV6.
Fix	Patch Insights	PLAT-4827	Event logs have been improved to display the correct information when you export them.
Fix	Inventory Insights	PLAT-11272	We fixed an issue where users were navigated to the wrong page when editing details within the Normalized Software section.
Fix	Inventory Insights	PLAT-9562	We fixed an issue where the incorrect icon was shown in the Unmatched Software page within the Actions column.
Enhancement	Experience analytics	PLAT-12187	You can now access trends on the new device pillar. Refer to Device View.