TeamViewer DEX 26.8 release notes

Tia Reporting AI 3.0

Tia Reporting AI 3.0 brings an upgrade to the intelligence behind conversational reporting by incorporating a next-generation AI engine into the Tia Reporting experience. Users can ask more natural, multi-part questions and receive faster, more accurate, and more contextually relevant insights from their Experience data.

Enhanced reasoning, query interpretation, and conversational understanding enable Tia to answer more sophisticated analytical questions with fewer prompts, helping administrators uncover trends, identify root causes, and make informed decisions more quickly. This new AI foundation also establishes a scalable Platform for the future expansion of Tia Reporting, enabling additional data models and cross-domain analysis to be incorporated over time as they become available.

Example

Instead of asking several individual questions, such as:

• "Show me devices with poor performance experience."

• "Limit the results to the London office."

• "Compare the last 30 days to the previous 30 days."

• "Summarize the biggest contributors."

Users can now ask a single question like:

"Over the last 30 days, what factors have contributed most to poor performance experience for London-based users, how has the trend changed compared to the previous month, and what are the highest-impact opportunities to improve their experience?"

Tia Reporting AI 3.0 interprets the complete request, performs the necessary analysis across the Experience data model, and delivers a concise, actionable response without requiring users to manually construct multiple reports or refine their query through several iterations.

Software and Software Reclaim

Within Normalized Software, three filters have been added; Unique Software Instances, Global Normalized Software, and Custom Normalized Software.

Within Normalized Software, a column has been added to identify whether software was globally or custom normalized. Custom normalized software is now reported by vendor and title. Previously, it was reported by vendor, title, and version.

• Software titles can be categorized as either business-relevant or non-business-relevant. Filters and custom views can be created for business-relevant software.

• Software Reclaim can be enabled for a software title from the Edit Details page for that title within Normalized Software.

• All software titles marked as Is Relevant in Software Reclaim will be migrated to software titles in the DEX Platform.

Business Impact

New integration: Freshservice

We've added a new third-party integration with Freshservice. This enables seamless exchange of service requests, incidents, and related service management data between Freshservice and the Platform.

ServiceNow Event integration: Enhanced event handling

The ServiceNow Event integration has been updated to provide more granular event handling and improved configuration flexibility.

• Multi-event handling enhancement:

  Updated multi-event processing logic so that a separate ServiceNow event is generated for each unmatched field when a response contains multiple unmatched fields.

• Node name configuration enhancement:

  Added a new configuration option to control the node name sent to ServiceNow. Supported node name options:

  • Host Name (default)

  • Device Name (from the JSON response)

Endpoint Automation RBAC

The role GuaranteedState with GuaranteedState > Read as a global permission will be able to view the administration of policies and rules such as Endpoint Automation.

The Guaranteed State Report Viewer role enables targeted access for users who need visibility into compliance reporting, without the ability to manage rules or policies.

Removal of Administration Devices page

The Administration > Devices page has been identified as a duplicate of the Reports > Devices page. For this reason, the page Administration > Devices has been removed for a more streamlined Platform experience.

User Engagements RBAC

Within the User Engagements module, on both the classic UI and new UI, the page listing user engagements now only displays management groups that are visible to the end user in accordance with RBAC rules. Users can also only update and assign management groups for an engagement based on those RBAC rules.

Settings

AI settings: Tia Reporting

We've added centralized AI Features administration, allowing administrators to enable or disable AI capabilities globally or individually, with settings persisted across sessions. Reporting and related Observability features now respect licensing, AI feature configuration, and RBAC permissions, ensuring users only see functionality they're authorized to access. This also improves the Observability experience by removing inaccessible navigation items and eliminating loading and access issues for unauthorized users.

Sync log

The Sync Log is a page in Settings > General > Monitoring, that displays statistics on the records processed. This enables organizations to self-validate that all their data has been uploaded and processed.

Intelligence

DEX Intelligence has been renamed to Intelligence within the platform.

Best Practice Insights is a new category of insights designed to help IT administrators proactively identify devices that fall outside recommended operational and security standards.

Best Practice Insights analyze device telemetry across your device estate and surface actionable recommendations based on established best practices and statistical thresholds.

Initial insight types include:

• Disk Encryption: Identify devices that are not encrypted and may pose security or compliance risks.

• Battery Health: Detect devices with degraded battery capacity (<80%) that could impact user productivity.

• Disk Space: Highlight devices with low available storage (<10%) that may affect performance and software updates.

• Device Not Restarted: Surface devices that have not restarted (last 14 days) within the recommended time frame, helping ensure updates are applied and devices remain stable.

Key benefits:

• Proactively identify security, performance, and reliability risks.

• Prioritize remediation efforts across large device fleets.

• Improve compliance with organizational standards.

• Reduce support overhead through early issue detection.

Enhancements and fixes

Enhancement or Fix	Product/Client	Issue ID	Summary
Enhancement	Management Group Rules	PLAT-30422	We have added 5 new management group rule attributes. These don’t rely on the software catalog: Device Default Gateway Device Last Boot Utc Device Locale Device Location Device Primary Connection Type
Enhancement	Experience Analytics	PLAT-31259	The Experience Analytics > Inventory Management > Users screen now follows the Experience management group filtering and role-based access control. User APIs filter each user’s device list to include only devices within the administrator’s permitted management groups. Users with no accessible devices are automatically excluded from the results, ensuring the screen displays only users and devices the administrator is authorized to view.
Enhancement	Data Access	PLAT-31627	There is a new view available in Delta sharing inventory_device_software. The view combines normalized and non-normalized software inventory.
Fix	Approvals	PLAT-31263	Previously on the Approvals page grid view, sorting by the Created UTC column required two clicks. This bug has been corrected so now only one click is required to sort the column.
Enhancement	Business Impact	DEXSOL-2289	In Business Impact, the ServiceNow third-party ticketing integration has been enhanced to support OAuth authentication in addition to the existing Basic Authentication.
Fix	Endpoint Troubleshooting	PLAT-31581	We fixed an issue where the approximate target count on the Endpoint Troubleshooting page failed to update. A routing conflict caused the ApproxTarget API to return an error, preventing the UI from displaying the correct target value. This has been resolved in 26.8.
Fix	Endpoint Troubleshooting	PLAT-28034	We fixed a caching bug in Endpoint Automation rule reports where stale data was served even after new policy responses were received. Cache-time tracking has been moved to the distributed cache, ensuring reports update correctly across all pods.
Enhancement	Exoprise Agent	PLAT-20714	The Exoprise agent is now bundled with the 1E Client installer. Exoprise RUM functionality (Service Watch Desktop) is delivered through the existing 1E Client footprint, eliminating the need for customers to deploy and maintain a separate Exoprise agent. The 1E Client downloads and installs the Exoprise components automatically in the background, with no user interaction required.
Enhancement	Endpoint Automation	PLAT-14848	When a Management Group sync completes with new or updated group memberships, a targeted policy deployment is now automatically triggered for the affected devices only. Devices in unchanged groups are unaffected, eliminating the need for manual redeployment after policy membership updates.